PLATINUM Support Package
Our largest, most complex customers inherently have a higher number of interactions with PTC Support services. To ensure your questions, issues and plans are carefully coordinated amongst multiple applications, systems and sites, PLATINUM customers work closely with a PTC Technical Support Account Manager (TSAM) and a small team of our most experienced engineers, the PLATINUM Support Desk, to plan, prioritize and complete your target goals efficiently and purposefully.
The additional services include special online support tools, onsite visits, virtual workshops and activity reporting exclusively available at this level.
If you are interested in the PLATINUM Support Package, please contact a Support Sales Representative.
For customers with less complex system environments, please view the additional services in the GOLD or GOLDplus Support packages.
The PLATINUM Support Package includes all of the services in the GOLD Support Package, plus…
Software Support Services
Assisted Support Services
INTELLIGENT CASE MANAGEMENT
PROACTIVE SUPPORT ALERTS
PLATINUM SUPPORT DESK
Technical Support ACCOUNT MANAGER (TSAM)
And includes the GOLD Support features:
Learn about Optional Support Services
All optional services are included in the PLATINUM package - Weekend Support, Extended Support, and Technical Support Account Manager (TSAM).